Chatbots · Analytics
Topics
Message, answered, unanswered, and guardrail-stopped counts, with answered topics grouped by matched answer and unanswered keyword themes.
PurposeShow what visitors ask about so you can fill the gaps in your answers.
app.skyfliq.com/chatbots/topics Open
Screenshot pending
How to use
- 1Pick 7D, 30D, or 90D (and a bot if you have several).
- 2Read the Visitor messages, Answered, Unanswered, and Stopped by guardrails cards.
- 3Review Answered topics to see which answers do the work.
- 4Check Unanswered themes and add answers in Data sources.
Use caseSpot common unanswered themes and add trained answers to cover them.