Chatbots · Build
Guardrails
Blocked topics and words, reply checking, strict matching, answering from Help articles, a reply-length cap, and the safe reply.
PurposeSet the boundaries the reply engine enforces for this agent.
app.skyfliq.com/chatbots/guardrails Open
Screenshot pending
How to use
- 1Add Blocked topics (one per line) and Blocked words.
- 2Type in Try a message to test the lists.
- 3Toggle Strict matching, Answer from Help articles, and Cap reply length.
- 4Write the Safe reply message and click Save in the header.
Use caseBlock questions about competitor pricing and send a polite safe reply instead.