Chatbots · Insights
Analytics
Chatbot analytics with resolution/CSAT KPIs, deflection donut, top intents, channels, per-bot, and unanswered questions.
PurposeConversation volume, resolution, deflection, and satisfaction reporting across every bot.
app.skyfliq.com/chatbots/analytics Open
How to use
- 1Switch the 7D/30D/90D range with the tabs.
- 2Read Conversations, Resolution, Handle time, and CSAT KPIs.
- 3Study the conversations, deflection, and per-bot charts.
- 4Review Top intents and the Needs-an-answer list to add rules.
Use caseSpot frequently unanswered questions so you can add rules and raise your deflection rate.