A social media audit sounds like the kind of thing a consultant charges you for. It isn’t. It’s just one honest afternoon spent answering a simple question: is any of this actually working? Do it once a quarter and you stop guessing — you’ll know exactly which profiles to fix, which content to make more of, and which to quietly stop.
Here’s the whole social media audit, step by step, plus a checklist you can run yourself. No spreadsheet wizardry required.
Step 1: List every account you have
Start by writing down every profile connected to your brand — including the dusty ones you forgot about. Old, half-finished accounts confuse customers and split your reach. Decide for each: keep and commit, or shut it down. Two strong profiles beat five neglected ones.
Step 2: Check the basics on each profile
- Handle and name consistent across platforms (and searchable)
- Profile photo and banner on-brand and current
- Bio clearly states what you do and for whom, with a keyword
- Link in bio works and points somewhere useful
- Contact info, hours and location accurate
These tiny things are the cheapest wins in any audit — fixing a vague bio or a broken link can lift conversions immediately. While you’re here, check that the look and voice are consistent across every profile; if they’re drifting, our social media branding guide is the fix.
Step 3: Review your content
Pull the last 90 days and find your top and bottom performers by reach, saves and shares. There’s a pattern in the winners — that’s your audience telling you what they want. Note the format, topic, hook and posting time of your best posts, and plan to do more of exactly that. This pairs naturally with your content calendar.
Step 4: Look at the numbers that matter
Ignore the vanity stuff. Check whether reach is growing, whether your engagement rate is holding or climbing, and whether social is actually sending people to your site. If you’re fuzzy on which numbers count, our social media analytics guide breaks it down.
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Step 5: Understand your audience
Open your audience insights on each platform. Who actually follows you — age, location, when they’re online? Sometimes the audience you’re writing for and the audience you have are two different people. If so, that’s the single most useful thing the audit can tell you.
Step 6: Check out the competition
Look at three or four competitors. What’s getting them traction? What are they doing that you’re not — and, just as useful, what gap are they all leaving open that you could own? You’re not copying; you’re finding the lane nobody’s driving in.
Step 7: Write down three fixes
An audit is worthless if it ends as a list of observations. Close it by committing to three concrete changes for next quarter — e.g. ‘post 3 Reels a week,’ ‘rewrite the bio,’ ‘drop the platform that’s going nowhere.’ Three real changes beat thirty good intentions.
The point of an audit isn’t to feel busy. It’s to walk away with three things you’ll actually change.
Make it a quarterly habit
Run this every three months and your social presence gets sharper each time, because you’re always doubling down on what works and cutting what doesn’t. It’s far faster when your profiles, content and analytics live in one place instead of five tabs — and it feeds straight back into your overall strategy.
Stop juggling 5 tools. Run it all in one.
Publishing, inbox, analytics, CRM, email, SEO & forms — together. Start your 30-day free trial, no card required.