Refund & Cancellation Policy

Last updated: September 29, 2026

This policy explains how cancellations and payments work for Skyfliq's paid plans. It is part of our Terms of Service.

1. Plans and billing

• New workspaces start with a 15-day free trial. No payment is required during the trial.
• Liftoff, Ascend and Orbit are paid monthly subscriptions, billed in Indian rupees (INR) in advance for each month.
• Payments are processed securely by Razorpay. Skyfliq never sees or stores your card or UPI details.
• Your subscription renews automatically every month until you cancel it.

2. Cancellation

• You can cancel at any time from Settings → Billing → Plans. The workspace Owner or an Admin can cancel.
• When you cancel, you won't be charged again. Your paid plan stays active until the end of the month you've already paid for, and then it ends.
• Your data stays in your workspace after the plan ends. To keep using Skyfliq, subscribe to a paid plan again.

3. No refunds

All payments are final and non-refundable. We do not offer refunds or credits for partial months, unused time, unused features, downgrades, or for months in which the Service was not used. Cancelling stops future charges only; it does not refund payments already made. There are no exceptions to this policy.

4. Plan changes

When you switch between paid plans, the new plan and its price start from your next billing cycle. No partial refunds or extra charges are made for the current month.

5. Failed payments

If a renewal payment fails, Razorpay will retry it. If it still can't be collected, the subscription is stopped and your plan ends. Your data stays in your workspace.

6. Contact

Questions about billing? Email support@skyfliq.com.